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How to redeem a Steam key or Steam gift card

Steam uses two different kinds of codes, and they are redeemed in different places. A game key, also called a product key, adds a specific game to your library. A Steam gift card or wallet code adds money to your Steam Wallet, which you can then spend in the Steam store. After payment is confirmed, you will find your code in your Clavanto account under Orders and in the email we send you.

## Redeeming a Steam game key

In the Steam desktop app:

  • Open Steam and sign in to the account that should own the game.
  • In the menu at the top, select Games → Activate a Product on Steam.
  • Follow the prompts, accept the Steam Subscriber Agreement and enter your key.
  • Confirm. Steam shows a confirmation, and the game appears in your Library, ready to download.

You can also redeem a game key in a web browser at store.steampowered.com/account/registerkey after signing in to your Steam account.

## Redeeming a Steam gift card or wallet code

  • In the Steam app or on the Steam website, select your account name in the top-right corner and open Account details.
  • Select Add funds to your Steam Wallet.
  • Choose Redeem a Steam Gift Card or Wallet Code.
  • Enter the code and continue.

A direct shortcut is store.steampowered.com/account/redeemwalletcode. The amount is added to your Steam Wallet balance. Keep in mind that Steam Wallet funds can be spent on Steam but cannot be withdrawn as cash.

## Region and currency

Your Steam Wallet uses a single currency, which depends on your account's country. Choose a gift card in the same currency as your wallet: for example, a EUR card for an account whose wallet is in euros. A code in a different currency may be refused.

Game keys can also be restricted to a region. On Clavanto, each product page states the region, either Worldwide or European Union. Before buying, check that the region matches where you and your Steam account are based.

## Keep your code private

A code can be redeemed only once, by whoever enters it first. Do not post it in chats, forums or live streams, and do not show it in screenshots. Be wary of anyone who asks you to send them a gift card code, for example to verify an account or to pay for something outside the store; this is a common scam.

## If a code is reported as already used or invalid

  • Check for typing errors. Copy the code from your order page instead of typing it, and watch for characters that look alike, such as 0 and O or 1 and I.
  • Use the right place: game keys go in Activate a Product on Steam, wallet codes go in Redeem a Steam Gift Card or Wallet Code.
  • Check whether the code has already worked on your account. Look in your Library, check your wallet balance, or open Account details → View licenses and product key activations.
  • Make sure you are signed in to the account you intended to use, especially if you have more than one Steam account.
  • If Steam reports too many activation attempts, stop and try again later, because Steam temporarily blocks further attempts.

## Still not working?

Do not share the code with anyone else while the problem is open. Take a screenshot of the exact error message and contact us through the contact form in our help centre at clavanto.com/help, including your order number.