Terms of service
Clavanto is an online store for software licences, game keys, gift cards and digital subscriptions. It is a trading name of PRCONNECT, the seller and your contracting party. The seller's details are shown on the Business details page. These terms apply to every order placed on clavanto.com.
You must be at least 18 years old and use an account in your own name. Before you can buy or add funds, you confirm your email address and complete identity and age verification with our verification provider. Accounts used with someone else's identity, with payment details you are not entitled to use, or for fraud are closed.
Every product page states the edition, platform, activation method, region and licence term (one-time licence, subscription period or gift-card value). Check them before ordering: a key for one edition or region does not activate another. Prices are shown in EUR and include VAT where it applies; any service fee and discount are itemised at checkout. The total you accept at checkout is the price you pay. If the price has changed since you added the product, you are asked to review the order again before it is placed.
You can pay with store credit (wallet), by card or bank through Paysera, or in cryptocurrency through NOWPayments. An order is placed when the payment provider confirms the payment; being redirected back to the store is not confirmation. A cryptocurrency payment counts when the full amount has been received on the network you chose; partial payments do not deliver products and are handled through support.
Delivery is digital. Once payment is confirmed, your key or code appears in your account under Orders and is sent to your email. When a key is issued by hand, your order shows the expected time and you are notified by email as soon as it is ready. Keep keys private: a key that has been redeemed cannot be issued again.
Right of withdrawal. Under the Law on Consumer Protection of Kosovo (Law No. 06/L-034) and, for consumers in the European Union, Directive 2011/83/EU, the 14-day right of withdrawal does not apply to digital content once its supply has begun with your express consent. At checkout you ask for immediate delivery and acknowledge this. Your rights for keys or codes that are invalid, faulty or not as described are not affected: see the Refund policy.
Licences are granted by their publishers (for example Microsoft, Adobe, Valve) under the publisher's own terms, which you accept when you activate the product. Clavanto is an independent reseller and is not affiliated with any publisher; their trademarks belong to them. Gift cards are subject to the issuer's terms and to the region and currency stated on the product page.
PRCONNECT may pause an order or account while a payment, verification or security issue is investigated, and will tell you how to resolve it through support. These terms are governed by the laws of the Republic of Kosovo, with the courts of Prishtina having jurisdiction, without depriving consumers of the mandatory protection of the law of their country of residence. If a provision is found invalid, the remaining provisions continue to apply. The version and date of these terms are shown below; changes apply to orders placed after they take effect.